Bibbidi Bobbidi Boutique at Harrods Terms and Conditions

These Terms and Conditions (“Terms”) apply to your booking of an experience with us (The Disney Store Limited (No. 02523767) of 3 Queen Caroline Street, Hammersmith, London, W6 9PE) at the Bibbidi Bobbidi Boutique located at Harrods at 87-135 Brompton Road, Knightsbridge, London UK SW1X 7XL (the “Boutique”).

Please read these Terms carefully before you book an experience at the Boutique. If you are unable to agree to these Terms then you must not book an experience with us or tick the box indicating your acceptance of these Terms. We will deem your acceptance of these Terms once you tick a box confirming your acceptance. We amend these Terms from time to time. Each time you make a booking, please check these Terms to ensure you understand the terms which will apply at that time.

If you experience any problems with your order or in using this site, please contact the Harrods Customer Loyalty Team on the details below:

  • Email: customer.loyalty@harrods.com
  • Telephone: 0333 300 1234 or +44(0)20 3626 7911 for customers calling from outside the UK Monday to Saturday 9am am – 8pm, and Sunday 11am – 6pm UK time excluding UK Bank Holidays and Public Holidays. Calls to the Harrods Customer Loyalty Team cost 1.7 pence per minute from both a landline and mobile.

1. The Booking Process

You must be 18 years of age or over to book an experience at the Boutique on behalf of a child.

Bookings at the Boutique are made subject to availability. We recommend that you book in advance, preferably at least 6 weeks in advance or more for peak periods such as weekends or holidays, to avoid disappointment. The most recent information on availability will be shown when booking via our website.

Group bookings are permitted on behalf of up to 3 children.

In order to make a booking you will be asked to: register details of the children to be booked (names, ages and gender); give us your details (name, email address, gender and postal address); specify your requested date and experience; specify costume and shoe sizes of children booked; and provide your payment details and address for billing. Please do not enter information in relation to any child without first obtaining consent from the child’s parent/guardian with respect to providing the required information. You will be given the opportunity to review and confirm the details of your booking. Your booking represents a binding agreement with us to purchase the experience selected. Once you confirm your booking, you will be charged with the full amount attributable to the selected experience.

You will receive a booking confirmation email within 24 hours detailing the date and time of the experience and details of the experience you have selected, together with your unique booking confirmation number for reference. We recommend you print and save a copy of this confirmation email, together with a copy of these Terms, for your records and presentation upon arrival at the Boutique. Please contact the Harrods Customer Loyalty Team if you do not receive this booking confirmation email.

Bookings are not confirmed until you receive this booking confirmation email. You should not make any arrangements in connection with the booking until you have received your booking confirmation email.

At the time of booking, you will be asked to confirm your preferred experience. We will ask you to select each child’s required size either at the time of booking or when prompted by email on a date closer to the booking. Experiences are subject to availability. We apologise if, at the time of booking, any part of your preferred experience is not available.

Products are subject to availability. We may have limited sizes left of some products and, where at the time of booking you have selected an alternate size, this means you have accepted the alternative size as a reasonable substitute. In the event of non-availability of any goods you have ordered as part of your BBB package on the day of your BBB experience, we may offer a reasonable substitute. This may affect the price you pay. You may reject any substitute item and we will refund the amount you have been charged for that substitute item.

If a booking is made within 5 days of the scheduled experience, there is no guarantee that any or all of your preferred experience and/or sizes will be available. We will however do our best to find the closest substitutions in this instance.

2. Rescheduled Bookings

Bookings may be rescheduled by contacting the Harrods Customer Loyalty Team. The date and time of your rescheduled booking will be subject to availability.

3. Amendments to Existing bookings

Should you need to change any aspect of the experience requested you can do so by contacting the Harrods Customer Loyalty Team (subject to availability).

However, if a change is requested within 5 days of the experience there is no guarantee that any or all of your requested changes regarding your experience and/or sizes will be available. We will however do our best to find the closest substitutions in this instance.

4. Payment

Payment for the experience is taken in advance at the time of booking. Once you click 'Book and Pay Now', we will take payment from your debit or credit card. You can only pay for experiences using a debit card or credit card. We accept the following cards: Visa, Mastercard, Maestro and American Express.

You may also receive an email or verification from Worldpay, who manages payment card processing for us. If accepted, your method of payment will be debited. If rejected, and you do not provide an alternative method of payment which is accepted, the order will not be processed. We use Worldpay to validate your payment online before you receive an email confirming our receipt of your order along with your order confirmation number. Worldpay uses software to check for fraudulent use and links to the banks for credit limits and notification of lost and stolen cards. You can learn more about Worldpay and its privacy statement at http://www.worldpay.com/about_us/index.php?page=privacy&c=UK.

5. Experience Prices

Prices for our experiences and experiences offered may change from time to time, but changes will not affect any order which we have confirmed. The price of an experience includes VAT at the applicable current rate chargeable in the UK for the time being.

6. Cancellations & Refunds

Bookings can be cancelled and a full refund given up to 7 days ahead of the experience unless the booking is made within 7 days of the experience. If you cancel more than 7 days ahead of the experience, you will receive a full refund of the price paid as soon as possible and, in any case, within 14 days of the day on which you gave us notice of cancellation.

You can cancel bookings by contacting the Harrods Customer Loyalty Team. If you send notice of your cancellation by email, your cancellation will be effective on the date sent.

Where any booking is cancelled within 7 days of the experience date, we reserve the right to retain £25 per child cancelled to cover our costs/losses. The remaining value of the total amount paid will be refunded to the payment method given at the time of booking.

7. The Bibbidi Bobbidi Boutique Experience at Harrods

A booking at the Boutique, entitles the number of children booked to enter the Boutique, where each child will receive and be fitted with their pre-ordered costume and accessories and be treated to the elements of the package selected. Hair will be styled and face paint applied. Each child will then have the opportunity to be photographed in a Disney themed environment.

Bookings are available on behalf of children aged between 3 to 12 years old. One parent/guardian per booking must be present throughout the entire experience and will be responsible for the active and constant supervision of the children booked in the experience. Each experience lasts for approximately 45 – 60 minutes. The duration of the experience may vary depending on various factors, including hair and skin type and on how engaged the child is in the activities that form part of the experience. We may need to tailor and adapt certain aspects of the experience to suit particular hair and skin types.

Hairstyles and face paint will be applied with a view to lasting for the duration of the experience only for the purpose of enabling children to be photographed in a Disney themed environment. We make no guarantees that hairstyles and face paint will last beyond the duration of the experience. How long hairstyles and face paint will last following experiences will depend on a number of factors beyond our control including the hair and skin type of the child and how the hair and face are cared for.

We request that our guests arrive 15 minutes prior to the scheduled experience time to ensure the best possible experience.

The largest costume size available is 11 – 12. Please consult the size guide carefully when making costume selections.

8. No Shows / Late arrival

We understand that sometimes being late is beyond your control. If you arrive more than 15 minutes after the scheduled experience time, while we will do our best to accommodate you, we may need to reschedule an experience if we determine that your arrival time will significantly impact on the experience we are able to offer or encroach on another customer’s experience. If you do not reschedule the experience following such determination, we reserve the right to retain £25 per child not rescheduled to cover our costs/losses. The remaining value of the total amount paid will be refunded to the payment method given at the time of booking within 14 days of the date of the cancellation.

Where any customer fails to present for an experience, we reserve the right to retain £25 per noshow to cover our costs/losses. The remaining value of the total amount paid will be refunded to the payment method given at the time of booking within 14 days of the date of the no-show.

9. Restrictions

No more than 3 individuals (including children) can accompany any one child booked through the experience.

10. Inclusivity

We welcome the participation of customers with disabilities in our experiences and are committed to ensuring that customers with disabilities are given every opportunity to participate, so please let us know at the time of booking about any special requirements applicable to your booking. We will be happy to provide information about our disabled facilities on request.

11. Health conditions

We want each child to enjoy as much of the experience as possible. However, as with any experience we can’t exclude an element of risk of injury particularly in the event that a child has sensitive skin or suffers from any allergies that may be aggravated by the products used. We reserve the right to refuse to provide some aspects of the experience where health conditions are a concern.

We ask that guests arrive with hair combed or brushed through and, if applicable, have clean, bare fingernails. Guests must be free of any scalp, skin or other health conditions that might be aggravated by the experience or pose a risk of infection to other guests. The Boutique host must be notified of any such conditions. We will use our best endeavours to offer a substitute product or experience from the Boutique in the event that such conditions prevent us from providing the complete experience. If the host is not notified of any health conditions that may be impacted by the experience, you or the parent/guardian accompanying the child agree to accept and voluntarily assume responsibility in connection with the child’s participation in the experience and, to the extent permitted by law, release and discharge Disney from all claims or demands in connection with risks associated with the experience voluntarily assumed by you or the parent/guardian accompanying the child.

Please make sure that anyone who accompanies the child reads and understands these Terms.

12. Photographs

When you book an experience at the Boutique, you consent to your child’s experience at the Boutique being photographed. You will be asked to confirm whether or not you consent to us storing copies of photographs capturing your child’s experience at the Boutique. Where you consent to us storing copies of these photographs, we will store them securely for no more than 6 months after which point they will be permanently deleted from our systems.

13. Right of Return

Your right to return products purchased in connection with the experience is subject to Harrods’ Returns Policy: http://www.harrods.com/content/shopping/delivery-returns. Please contact the Harrods Customer Loyalty Team should you wish to return any products purchased in connection with the experience.

As a consumer, you will always have legal rights in relation to products that are faulty or not as described or if your experience was not carried out with reasonable care and skill. These legal rights are not affected by Harrods’ Returns Policy. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office.

Unless they are faulty or mis-described, due to the nature of these products, your right of return does not apply to photographs you receive in connection with the experience.

14. Disclaimer

We try our best to ensure that the product and experience prices stated on our website are accurate but errors can occur and sometimes we discover that the price displayed for a product or experience is incorrect. If we discover that we have made a mistake with the price of a particular product or experience that has been displayed on our website, we will inform you as soon as possible of our error and we will not be liable to supply you with that product or experience at the incorrectly displayed price. In these circumstances we will notify you of the correct price of such product or experience and will give you the option to purchase the product or experience at the correct price or to cancel your order. If we are unable to contact you to advise you of the pricing error we will cancel your booking. In the event that you elect to cancel your booking but have already paid for the product or experience, we will provide you with a full refund to your original method of payment for such product or experience.

15. Legal and Commercial Warrenties

We remind you that the law requires that products and experiences we provide will conform to any description given by us and that they will be of satisfactory quality, fit for purpose and carried out with reasonable skill and care. Nothing in these Terms should be taken as excluding or restricting these warranties or any other rights which applicable law grants explicitly or by implication to consumers in respect of the products and experiences offered at the Boutique.

Individual products may be the subject of additional warranties or guarantees given by their manufacturers directly. Subject to the statutory or other legal rights afforded to consumers and without prejudice to the preceding paragraph, such warranties and guarantees are not enforceable against us, but only against the person giving them.

16. Our Liability

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible nor do we assume any liability for business losses or any loss or damage that is not foreseeable or that you have voluntarily assumed in accordance with paragraph 11. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it is contemplated at the time an experience is booked.

We and Harrods do not in any way exclude or limit our liability for: (a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); (d) any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and (e) defective products under the Consumer Protection Act 1987. However, in all other cases, to the extent permitted by law, where we are found liable under these Terms or liability has been established at law, you agree that, in relation to any one event or series of events arising from the common cause, our liability will be limited to twenty (20) times the total price paid for the experience for any foreseeable property damage that is caused by our negligence or two thousand pounds (£2,000) by way of compensation for any other foreseeable loss or damage.

17. Events beyond our reasonable control

On rare occasions we may have to cancel an experience as a result of causes beyond our reasonable control. Events beyond our reasonable control include but are not limited to strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport. We and Harrods will not be held liable or responsible for any delay or failure to comply with our obligations under these Terms if the delay or failure arises from any cause which is beyond our reasonable control. In such circumstances, we will do our best to notify you as soon as possible and do everything we can to offer an alternative date or time, or offer a full refund within 14 days, with respect to any experience impacted. We regret that, in these circumstances, Disney or Harrods will not reimburse travel, accommodation or any other expenses you may incur in relation to the cancelled experience.

18. Consent & Release

If you breach these Terms and we take no action against you, we will not be considered to have given up our rights in respect of your breach and we will also still be entitled to use our rights and remedies in any other situation where you breach these Terms.

19. Entire Agreement

These Terms form a binding agreement. Please read them carefully and ensure there are not terms that you are not prepared to agree to.

20. Severability

If any of these Terms is disallowed or found to be ineffective by any court or regulator, it shall be severed and the other provisions of these Terms shall continue to apply.

21. Transfer

We may wish to transfer our rights or obligations or sub-contract our obligations under these Terms to another legal entity. You agree that we may do so provided that this does not affect any standard of service you receive under these Terms. Furthermore you agree that in the case of a transfer only, after we notify you of the date on which we will transfer our rights and obligations to another legal entity, your only rights under or in connection with these Terms will be against the new legal entity and not against us.

22. Privacy

Your privacy is very important to us. Please review Harrods' privacy policy and our privacy policy which explains how we may use your personal information that you disclose to us in the course of your use of the website and in connection with an experience. Personal information will only be used for direct marketing purposes if you have consented to receive future marketing from Disney or Harrods (you may have already done this if you have registered your details with Disney or Harrods previously). Please see clauses 11 and 12 that address how we will use any information about health conditions and photos.p>

23. Governing Law

Any contract made between us in the manner described above shall be subject to and interpreted and enforced in accordance with English law and in respect of any actions or claims under these Terms you and we agree to submit to the exclusive jurisdiction of the English courts.

24. Website Terms of Use

Our website Terms of Use are available for your reference.

25. Feedback

We welcome your feedback on your experience at the Boutique. If you have an issue during your experience, please bring it to the attention of the host at the Boutique as soon as possible, so that they have an opportunity to resolve this for you immediately. Alternatively, please contact the Harrods Customer Loyalty Team who will be happy to help. In order to maintain the highest standard of customer service and to help with the ongoing training of staff we listen to and occasionally record telephone calls. Please let us know at the time of calling if you object to your call being recorded in this way.